We do not sell or rent your personal information to third parties. We do not sell, rent,
release, or transfer your SMS consent or phone number to any third party for any third
party marketing purposes. We may share your information in the following circumstances:
Service Providers: We may share your information with our service providers who perform
services on our behalf, such as marketing, customer services, or technical support. These
service providers are contractually obligated to protect your information and use it only for
services they provide.
Legal Requirements: We may disclose your information if required by law, regulation, or legal
process, or if we believe disclosure is necessary to protect our rights, property, or the safety of
our users or others.
Data Security
We implement reasonable security measures to protect your personal information from
unauthorized access, use, disclosure, alteration, or destruction. However, no method of
transmission over the internet or electronic storage is completely secure, and we cannot
guarantee absolute security.
Depending on the package you choose, we offer revisions. Customers can request an unlimited number of free revisions at no additional cost, as long as the design and concept remain the same. Revision turnaround time is 48 hours.
Once initial design concepts are approved or a revision is requested, deposited funds will not be refunded unless CraftTech Innovators cancels the contract for reasons unrelated to client breach or non-performance.
If no activity occurs on an order for 30 days, it will be considered inactive and ineligible for a refund. Reactivating such an order will require a fee.
Once final files are delivered, no refunds will be issued.
For website projects, refunds are not available once the site goes live.
For video animation, no refunds will be given after the storyboard phase.
To request a refund, contact our customer service via:
Once a refund is processed, you forfeit any rights to the designs delivered, and Craft Tech Innovators will retain all rights to those materials.
Our client dashboard is your main communication hub. It is your responsibility to check your account regularly for updates, messages, or revision instructions. Failure to do so may impact revision or refund eligibility.
Our team strictly follows your brief. Designs are created after in-depth research to ensure originality, quality, and alignment with your vision.
We revise and rework your design until you’re fully satisfied—depending on the number of revisions included in your selected package.
Where included, domain and hosting services are free with our website packages. Emails can be configured with Outlook or other clients and come with 10MB storage each. Hosting is required to activate email services.
Design files are delivered via the “My Account” section by the date mentioned in your order confirmation. You will receive a confirmation email once your files are ready. Rush delivery options are available for an additional $100 to receive logo samples within 48 hours.
We maintain a backup of your final files for easy access. You can request them again at any time.
CraftTech Innovators offers 24/7 customer support. Reach out any time—we’re here to help.
CraftTech Innovators is only responsible for communication conducted via official domain emails (e.g., @crafttechinnovators.com) or our listed phone numbers. We are not liable for correspondence from unauthorized sources.
100% Unique Design Guarantee
