SMS Communications & Consent
By providing your phone number and submitting a form on our website or communicating with us via SMS, you consent to receive SMS text messages from CraftTech Innovators. These may include service updates, promotions, and project-related communication.
Message & data rates may apply. Reply STOP at any time to unsubscribe. Reply HELP for support.
We do not sell or share your phone number with third-party marketers. SMS communication is used strictly to support your engagement with our services.
SMS Privacy Disclosure
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Revision Policy
Depending on the package you choose, we offer revisions. Customers can request an unlimited number of free revisions at no additional cost, as long as the design and concept remain the same. Revision turnaround time is 48 hours.
Refund Policy / Money Back Guarantee
Once initial design concepts are approved or a revision is requested, deposited funds will not be refunded unless CraftTech Innovators cancels the contract for reasons unrelated to client breach or non-performance.
All refund requests are handled as follows:
If no activity occurs on an order for 30 days, it will be considered inactive and ineligible for a refund. Reactivating such an order will require a fee.
Once final files are delivered, no refunds will be issued.
For website projects, refunds are not available once the site goes live.
For video animation, no refunds will be given after the storyboard phase.
To request a refund, contact our customer service via:
Once a refund is processed, you forfeit any rights to the designs delivered, and CraftTech Innovators will retain all rights to those materials.
My Account
Our client dashboard is your main communication hub. It is your responsibility to check your account regularly for updates, messages, or revision instructions. Failure to do so may impact revision or refund eligibility.
Quality Assurance Policy
Our team strictly follows your brief. Designs are created after in-depth research to ensure originality, quality, and alignment with your vision.
100% Satisfaction Guarantee
We revise and rework your design until you’re fully satisfied—depending on the number of revisions included in your selected package.
Domain & Hosting
Where included, domain and hosting services are free with our website packages. Emails can be configured with Outlook or other clients and come with 10MB storage each. Hosting is required to activate email services.
Delivery Policy
Design files are delivered via the “My Account” section by the date mentioned in your order confirmation. You will receive a confirmation email once your files are ready. Rush delivery options are available for an additional $100 to receive logo samples within 48 hours.
Record Maintenance
We maintain a backup of your final files for easy access. You can request them again at any time.
Customer Support
CraftTech Innovators offers 24/7 customer support. Reach out any time—we’re here to help.
Communication Policy
CraftTech Innovators is only responsible for communication conducted via official domain emails (e.g., @crafttechinnovators.com) or our listed phone numbers. We are not liable for correspondence from unauthorized sources.
100% Unique Design Guarantee
